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Frequently Asked Questions
How do I track my order?
You can track your order by going to your Orders section in the app and clicking on the specific order. You'll see real-time updates on your order status.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, bank transfers, and cash on delivery.
How can I return an item?
To return an item, go to your Orders section, select the order containing the item you want to return, and click on "Request Return". Follow the instructions to complete the return process.
How do I change my delivery address?
You can update your delivery address in your Profile settings under the Addresses section. For an existing order, please contact our support team.
What is your delivery timeframe?
Standard delivery typically takes 2-4 business days within Nouakchott. For other areas, delivery may take 4-7 business days.